WHEN WILL MY ORDER ARRIVE?
Usually, it takes 3–7 business days to prepare an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
These are estimations only and shipping times may vary depending on seasonal demand and covid disruptions.
WHERE WILL MY ORDER SHIP FROM?
We work with a print-on-demand merch company. They have multiple locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently - usually the one that’s closest to you.
WILL I BE CHARGED CUSTOMS DUTY FOR MY ORDER?
An additional customs and tax fee may occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they will apply duties and taxes to your purchases. This will mainly apply to orders placed from the International/Other locations category.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please do the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
COVID-19 DELIVERY DELAYS
Fulfilment and delivery times may be longer than predicted and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. We’re sorry for any inconvenience if your order takes longer than predicted to make its way to you.
HOW ARE YOUR PRODUCTS MADE?
We work with a print-on-demand merch company. They have printing locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently - this is usually the one closest to you. This method of production is better for the environment compared to storing the merch and sending them all over the world from one location. It also means we’re far less likely to run out of any particular sizes.
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within 14 days of receiving your order with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
WHAT'S YOUR RETURN POLICY?
We don’t offer returns if you change your mind about your order. However, if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive wrong or damaged items. Please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you. You must contact us via email within 14 days of receiving your order in order to be eligible for a refund.
If more than 14 days have passed since you received your purchase and you haven't contacted us, unfortunately we can’t offer you a refund for your order.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?
We do offer exchanges, but we do ask if you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.
If you need to exchange sizes please contact us at firstname.lastname@example.org within 14 days of receiving your order. Please include your full name, order number and which item/s you need to exchange as well as the size you need. You will be required to send back the item/s at your own cost. Once we have received your item/s, we will then place a new order for the correct size/s. Original shipping costs are also non-refundable.
You must contact us within 14 days of receiving your order if you would like to request a different size. If more than 14 days have passed since you received your purchase and you haven't contacted us about an exchange, unfortunately we won’t be able to offer you an exchange for any wrong sizes.
The time it takes for your exchanged/replacement product to reach you may vary depending on where you live as set out in the delivery section of this FAQ.
Place the end of a measuring tape beside the collar at the top of the garment (high point shoulder). Pull the tape to the bottom of the garment.
Measure yourself around the fullest part of your chest. Keep the tape measure horizontal.
Sleeve Length (C)
Place one end of the tape at the top of the set-in sleeve, then pull the tape down until you reach the hem of the sleeve.
Printed apparel should be machine-washed cold, inside-out on a gentle cycle with a mild detergent and similar colours. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
Printed apparel can be tumble-dried on a low cycle, but we recommend old fashioned hang-drying. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to reduce fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Embroidered apparel should be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colours. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.
If you notice any colour residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
The manufacturing of our products are lawful, ethical and safe to the workers and the environment.
Bella + Canvas is a US apparel company that prioritizes sustainability by limiting and filtering its water supply, saving energy, and recycling leftover fabric.
As a Fair Labor Association affiliate, BELLA+CANVAS commits to FLA standards and only works with suppliers who share this commitment. FLA is responsible for improving the lives of millions of workers around the world.
All of the factories in our supply chain are WRAP (Worldwide Responsible Accredited Production) certified. WRAP is a globally recognized, independent 3rd party certifying body whose mission is to promote ethical, humane and lawful working conditions.
Cotton Heritage products:
All Cotton Heritage production facilities are WRAP-certified. chain are WRAP (Worldwide Responsible Accredited Production) certified. WRAP is a globally recognized, independent 3rd party certifying body whose mission is to promote ethical, humane and lawful working conditions.