Refund policy

WHAT'S YOUR RETURN & CANCELLATION POLICY?

For UK and International Customers (Excluding the European Union):
Because our products are printed-on-demand and custom-made by our manufacturing partners at the time of your order, we do not offer returns, exchanges, or refunds if you simply change your mind or choose the wrong size.

For European Union (EU) Customers:
In accordance with EU Directive 2023/2673, consumers residing in the European Union have a statutory 14-day right of withdrawal (a "cooling-off period") from the date they receive their items to cancel their purchase for any reason.

How to cancel: You do not need to log into an account or email customer support. You can easily exercise this right by clicking the "Withdraw from contract here" button located in our website footer and filling out the brief two-step form.

Return Shipping Costs: If you exercise your right of withdrawal, you are legally required to return the physical item(s) to our UK business address. The customer must cover 100% of the return shipping costs. We highly recommend using a trackable shipping service, as we cannot issue a refund if the item is lost in transit.

Refund Processing: Once you submit a withdrawal via the button, your request is logged. We reserve the right to withhold your cash refund until we have received the T-shirt back at our UK address, or until you provide official, trackable proof that the item has been sent back.

DO YOU OFFER REFUNDS FOR DAMAGED OR WRONG ITEMS?

Yes, absolutely. No matter where you live in the world, if there is a printing defect, damage, or you received the completely wrong item, we will fix it.

Please contact us at support@worstpremadeever.co.uk with clear photos of the wrong/damaged item and your order number. To be eligible for a replacement or refund for damaged goods, you must contact us within 14 days of receiving your order.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?

Because items are printed-on-demand, we do not stock warehouses of pre-printed sizes to swap out. If you are unsure which size would fit best, please check our sizing charts—we have one included in the product description section of every item listed on our store.

If you are a UK or non-EU international customer, size exchanges are handled at our discretion. If approved, you will be required to send back the item at your own cost, and original shipping costs are non-refundable.

If you are an EU customer wishing to change your size, please utilize the "Withdraw from contract here" button in our footer within your 14-day window to return the wrong size for a refund, and place a brand new order for the correct size on our store.