Refund policy

WHAT'S YOUR RETURN POLICY?

We don’t offer returns if you change your mind about your order. However, if there’s something wrong with your order, please let us know by contacting us at support@worstpremadeever.co.uk

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive wrong or damaged items. Please contact us at support@worstpremadeever.co.uk with photos of wrong/damaged items and we’ll sort that out for you. You must contact us via email within 14 days of receiving your order in order to be eligible for a refund.

If more than 14 days have passed since you received your purchase and you haven't contacted us, unfortunately we can’t offer you a refund for your order.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?

We do offer exchanges, but we do ask if you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.

If you need to exchange sizes please contact us at support@worstpremadeever.co.uk within 14 days of receiving your order. Please include your full name, order number and which item/s you need to exchange as well as the size you need. You will be required to send back the item/s at your own cost. Once we have received your item/s, we will then place a new order for the correct size/s. Original shipping costs are also non-refundable.

You must contact us within 14 days of receiving your order if you would like to request a different size. If more than 14 days have passed since you received your purchase and you haven't contacted us about an exchange, unfortunately we won’t be able to offer you an exchange for any wrong sizes.

The time it takes for your exchanged/replacement product to reach you may vary depending on where you live as set out in the delivery section of this FAQ.